Since MSERT with 'partial' remove and then detection is back -> possible to suspect that 'item' inside something like archive or database (container) for mail-letters. But good to receive your feedback about such suggestions (before any other potential advices). required additional steps to troubleshoot. pst (or any other archives, containers or so) -> maybe. pdf-file -> good to use F-Secure SAS (and transfer file to F-Secure Labs): pst file or other database file for any of mail clients. If previous suggestion with potential log-files where visible 'location' is valid -> good to see does it. Even I'm not sure that detected items are placed there too (but most likely - yes).īut if not - so, there is Microsoft description for "Trojan: PDF / Phish" Where potential advice and tips -> how to re-check MSERT log files (to open "%systemroot%\debug"-location and see MSERT.log). Scan option - "Full Scan" under pop-up menu.Īlso, possible to re-check settings for manual scanning (Main UI -> Settings -> Manual Scan tab -> check option for scanning zipped-archived files and uncheck option for scan only known types). open Main UI (doubleclick desktop F-Secure logo or one-click F-Secure tray picture) > did you run F-Secure IS and Malwarebytes with their "Full Scan" mode?įor example, with F-Secure Internet Security: So, only unofficial suggestions and my own feelings. Other names may be trademarks of their respective owners.I'm also only F-Secure user (their home solutions). The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. Microsoft and the Window logo are trademarks of Microsoft Corporation in the U.S. Alexa and all related logos are trademarks of, Inc. App Store is a service mark of Apple Inc. Mac, iPhone, iPad, Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. Android, Google Chrome, Google Play and the Google Play logo are trademarks of Google, LLC. Firefox is a trademark of Mozilla Foundation. or its affiliates in the United States and other countries. NortonLifeLock, the NortonLifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of NortonLifeLock Inc. LifeLock identity theft protection is not available in all countries.Ĭopyright © 2023 NortonLifeLock Inc. The Norton and LifeLock Brands are part of NortonLifeLock Inc.
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